Post COVID Operating Procedures

1. We have begun the process of expanding the Ted MacNeill Arena which we hope will make it a cleaner and more streamlined experience for our visitors. The extra space will allow for comfortable personal distancing.

2. The audience size will be set at a lower level than previously to allow for more personal space.

3. We will operate a cash free, preferably contactless or eTransfer, payment system for all retail items offered by R10 Venue at the Venue. No cash will be accepted at the Venue under any circumstances.

4. We will also be encouraging Vendors to follow this practice and we will be making it more attractive for them to do so.

5. Everything we retail at the Venue in the future will only be available online. This includes concert tickets, parking and beverage tokens.

6. We will be moving all portable rest rooms to a separate area adjacent to the arena for sanitary reasons (see updated site map) and to allow more free space in the Arena.

7. We will be providing extra Sani stands for use throughout the Venue.

8. Opening times of our Admin and Box office will be announced on an ongoing and restricted basis only.

9. To avoid unnecessary queues on Concert day we won’t be facilitating collection of tickets at ‘Will Call’ and there will be no preshow tickets made available after noon on Concert day under any circumstances.

10. To cater for those who wish to use ‘walk in’ rather than online transactions we my choose to retail them through local retailers on a very limited basis.

11. We will initially reduce the capacity of our VIP Area by 50%. We will only make 50 VIP Tickets available for 2021, this may change for future gigs.

This list may change as the situation develops further and in line with any future Government requirements that may be necessary